Just book your First Look Diagnostic™ online. You’ll tell us what’s going on, and we’ll help you figure out the best next step—virtually or in person. Simple and fast!

You can get in-person service in Kennewick, Pasco, Richland, West Richland, and nearby Tri-Cities communities. Need virtual support? You can access that from anywhere in the U.S.!

We handle appliance repair services for common home appliance issues. If you’re not sure what’s wrong, the diagnostic step helps point you in the right direction.

It’s your first step to a faster fix! We start with a smart diagnostic to pinpoint the issue, see whether virtual support can solve it, and decide if an in-home visit is needed. You get clearer answers and less guesswork.

Sometimes, yes! Our virtual repair option can often resolve the problem remotely or help us fast-track the next steps for an in-home visit.

If the issue needs hands-on service, in-home repair is the next move. We’ll help you understand that clearly after the diagnostic.

Your First Look Diagnostic™ gives you a clear starting point before repairs move forward. The diagnostic fee is credited toward the final repair, so you know exactly where your money is going.

You can pay with credit card, PayPal, Apple Pay, or Google Pay. Simple and convenient!

Yes—preventative maintenance is part of our goal. It’s a smart way to support long-term appliance health and help avoid bigger problems later.